Shipping Policy

Last Updated: October 5, 2026

At Noverelle, we are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, delivery, tracking, and possible delays.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times may vary depending on your location, shipping carrier, destination, and other circumstances beyond our control.

Delivery estimates shown at checkout are estimates only and are not guaranteed arrival dates.

Shipping Costs

Shipping charges, when applicable, will be displayed at checkout before you complete your purchase.

From time to time, Noverelle may offer free shipping promotions or special shipping offers.

Order Tracking

Once your order has shipped, tracking information may be sent to the email address provided during checkout.

Please allow some time for the tracking system to update after receiving your tracking number.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we may not be able to modify the delivery address.

Noverelle is not responsible for orders delivered incorrectly due to inaccurate information provided by the customer.

Shipping Delays

Although we work to have orders delivered as quickly as possible, delays may occasionally occur due to:

  • Carrier delays
  • Severe weather
  • Holidays
  • Customs processing
  • High order volume
  • Transportation disruptions
  • Other circumstances outside our control

We appreciate your patience if an unexpected delay occurs.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbors, or the delivery carrier.

If you still cannot locate your package, please contact us so we can review the situation and assist you with the next steps.

International Orders

International orders may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country.

Any customs duties or import charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive at different times. If this occurs, you may receive more than one tracking number.

Contact Us

If you have any questions about your order or shipping, please contact us:

Noverelle
Website: mynoverelle.com
Email: supportnoverelle@gmail.com